My current job involves answering phones & helping with our reception area (long story for another day).
Anyway, these are some things I’ve learned (really, re-learned) during my time in this position:
1. People assume you are dumb if you are answering phones &/or working as a receptionist. I mean dumb-as-mud dumb. This isn’t limited to external people — your coworkers might also think you are dumb.
2. Because they assume you have no brains, they believe it is okay to treat you like dirt. This isn’t limited to external people either — your coworkers might also think it is okay to treat you like dirt.
3. You will need copious amounts of chocolate/wine/laughter/etc. to get through the week.
4. You will appreciate nice people more & more every day.
5. You will appreciate working with companies (both through work or outside of work) that value excellence in customer service.
6. You will realize that the people in 1 & 2 are really the ones with low intelligence — and I’m not talking IQ, I’m talking EQ.
7. Your lunch hour will be sacred if you get a lunch hour. If you don’t, yikes.
8. There are some exceptionally rude people in this world, but luckily there are also a whole lot of kind, gracious people.
9. Breathing is an essential skill in customer service.
10. You will need copious amounts of chocolate/wine/laughter/etc. to get through the week — especially laughter.